Shop
Shipping and returns
Merch is printed for you after you pay, then posted to you in Australia. Bakery catering is separate — those enquiries are not orders.
Who you are buying from
Bak'D Hotbread sells this range. The business is GST-registered and the shelf prices include GST.
A printer makes each item after your payment succeeds, then a courier delivers it. The range is posted. It is not sold over the counter at the bakeries.
Where we post
Australia only. We do not post overseas.
Postage is the printer's cost, with no markup. You will see the postage before you pay.
Most of our range is printed in Australia and arrives in about a week. Kids sizes, polos, caps, trucker caps and a few adult sizes (XS, and some 3XL–5XL colours) are printed overseas and take longer: about 2½–3 weeks for kids and those sizes, and 25–30 days for polos, caps and trucker caps. If your order has both, the overseas items ship separately so the rest isn't held up. Postage is quoted for each parcel and shown before you pay.
Delivery times are a guide, not a guaranteed date. We email you when each parcel ships.
Payment
You pay by card on a Stripe checkout page, in Australian dollars. We do not store your card number. Stripe collects your shipping address, email and phone so the printer can deliver the parcel and we can reach you about it.
Sizing and exchanges
Everything is printed just for you after you order, so we can't take items back or swap them if you change your mind or pick the wrong size or colour.
Please check the size chart on each product before you order, and compare it with a top you already own that fits well.
Wrong size? We'll help once. If you ordered the wrong size, email us within 30 days of delivery and we'll print the same item in the right size for what it costs us to print and post. That's less than buying it again. You keep the first one, so pass it on to a mate.
| Item | Size swap price (incl. GST and postage) |
|---|---|
| Kids tee | $44 |
| Polo, S–XL | $45 (2XL–5XL $55) |
| Tee, XS–XL | $48 (2XL–5XL $58) |
| Singlet | $50 |
| Kids hoodie | $50 |
| Hoodie, S–XL | $69 (2XL–5XL $80) |
One swap per order item. Swaps are printed to order too, so the usual delivery times apply.
Faulty, damaged or misprinted items
If something arrives faulty, damaged or misprinted, or isn't what you ordered (a different design, colour or size from your receipt), we'll fix it with a free reprint or a refund. Where the law gives you the choice, you choose. No need to send it back.
Just email us with:
- your payment reference (from the receipt email)
- a clear photo of the problem (and of the label, if it's the wrong size)
Please let us know within 21 days of delivery so we can sort it out with our printer quickly. If you find a problem later, still get in touch: your rights under the Australian Consumer Law don't run out after 21 days.
Lost or wrongly delivered parcels
Not arrived? Check the tracking link in your shipping email first. If it's more than 5 working days past the estimated delivery date and there's no movement, email us and we'll chase it. If the courier confirms it's lost, we'll reprint and resend it free.
Tracking says delivered, but you haven't got it? Please:
- check around the property (front and back doors, letterbox, meter box, behind pot plants)
- ask housemates and neighbours
- contact the courier on the tracking page, as they can often tell you exactly where it was left.
If it still hasn't turned up after a couple of days, email us with your payment reference and what the courier told you. We'll lodge a claim with the courier and work it out with you. We won't leave you stuck.
Wrong address? If the address entered at checkout was wrong or incomplete, the parcel usually goes back to the printer, and that can take a few weeks. When it arrives back, we'll email you and can resend it to the right address. You just pay the postage again. If we don't hear back within 30 days, the printer donates it to charity and we can't resend it.
Check your address at checkout
Our printer posts straight to the address you enter on the payment page, and it can't be changed once your order is printing. Before you pay, check:
- the street number, and the unit or apartment number
- suburb, state and postcode
- your mobile number (the courier may text you)
Use a street address if you can. Some couriers can't deliver to PO boxes or parcel lockers. Spotted a mistake? Email us straight away. If it hasn't been printed yet, we can usually fix it.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you're entitled to a replacement or refund, and for a minor failure we'll fix it within a reasonable time. Nothing on this page limits those rights.
The “no change of mind” rule above only covers changes of mind and wrong size or colour choices. It never applies to faulty, damaged or not-as-described items.
Talk to us
Email bakdhotbread@yahoo.com or call the Yamba shop on 02 6646 8120. Include your payment reference from the receipt email.
We aim to reply within 2 business days.